Privacy Policy

Last Updated: May 22, 2026

This Privacy Policy describes how Copaculture (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us (collectively, the "Services").

By using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Personal Information We Collect

We collect personal information about you from a variety of sources, as described below. The specific information we collect depends on how you interact with our Site and Services.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact Details: Your name, shipping address, billing address, email address, and phone number.
Order Information: Your billing name, products purchased, payment details (processed securely by our third-party payment processors), and shopping history.
Account Information: Your username, password, security questions, and other information used to secure your account.
Customer Support Information: Information you choose to include in communications with us, such as when sending a message through a contact form, email, or customer service channels.

Information We Collect Automatically (Cookies and Tracking)

When you visit or interact with our Site, we automatically collect certain information about your device and usage through cookies, pixels, and similar technologies. This includes:

Device Data: Your IP address, browser type, operating system, unique device identifiers, and general location data.
Usage Data: Pages viewed, search terms, products clicked, time spent on the Site, and how you navigated to the Site.

Information Obtained from Third Parties

We may obtain information about you from third parties, including:

E-Commerce Platforms: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.
Analytics and Advertising Partners: Companies that provide us with data optimization, tracking, and ad-targeting services (such as Google Analytics or Meta Pixel).

2. How We Use Your Personal Information

We use your personal information to provide, improve, and secure our Services. Specifically, we use your data to:

Provide Products and Services: Process and fulfill your orders, coordinate worldwide shipping, send invoices and order confirmations, and manage your account.
Customer Support: Respond to your inquiries, resolve issues, and manage returns or refunds.
Marketing and Advertising: Send you promotional communications, newsletters, and tailored behavioral advertisements or marketing offers that we believe may interest you (where permitted by law).
Security and Fraud Prevention: Monitor for potential risk and fraud, protect our platform, and verify user accounts.
Analytics and Optimization: Understand how our global customer base uses the Site so we can improve the user experience and optimize product offerings.

3. How We Share Your Personal Information

We do not sell your personal information for monetary value. We share your data with trusted third parties to help us use your information as described above.

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Fulfillment and Logistics Partners: We share your shipping details, name, and phone number with our international fulfillment networks and shipping carriers to securely pack and deliver your orders worldwide.
Payment Processors: Your payment information is securely passed directly to our encrypted payment gateways (such as Shopify Payments, Stripe, or PayPal). We do not store or have access to your credit card data on our servers.
Compliance with Laws: We may disclose your information to comply with applicable laws and regulations, respond to a subpoena or lawful request for information, or protect our rights.

4. International Data Transfers

Because Copaculture operates globally and ships worldwide, your personal information may be transferred to, stored, and processed in countries outside of your home region (including the United States and other global hosting locations). By using our Services, you acknowledge that your information will be transferred to these facilities. We ensure that all international data transfers comply with applicable legal frameworks and are securely protected.

5. Behavioral Advertising & Cookies

We use Cookies to improve your browsing experience, remember your preferences, and serve targeted ads.

You can opt out of targeted advertising via the platform settings themselves (e.g., Google Ads Settings or Facebook Ad Preferences).
You can choose to disable cookies through your web browser settings, though doing so may limit your ability to use certain features of our Site.

6. Your Rights (GDPR, CCPA, & Global Privacy Compliance)

Depending on where you live (such as the United Kingdom, European Economic Area, California, or Australia), you have specific legal rights regarding your personal information:

Right to Access: The right to request copies of the personal information we hold about you.
Right to Correction: The right to request that we correct any inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): The right to request that we delete your personal data, subject to certain exceptions (such as tax compliance, financial record-keeping, or pending orders).
Right to Opt-Out: The right to direct a business not to process or share your personal information for marketing purposes.

To exercise any of these rights, please contact us using the email address provided below.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our operational and financial records unless and until you ask us to delete this information.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a data request or complaint, please contact our privacy compliance team strictly via email at: